Privacy Statement

Data Privacy Statement

April 2018

Data Privacy Statement for Image ICT Solutions Limited trading as Image IT, Flo Web Design, and Innov8t Web Services.

This document has been created by Image ICT Solutions Limited with a view to providing customers with a full understanding of why their data is collected, how their data is stored / managed / and used by Image ICT Solutions Limited.

Image ICT Solutions Limited understands and recognizes its obligations under GDPR. Data collected by Image ICT Solutions is done so for the sole purpose of providing IT and Web Services to clients.

Customers are entitled to request a copy of their electronic data held by Image ICT Solutions Limited at any time.

Customer Data

The following Customer Data is recorded and stored by Image ICT Solutions Limited:

  • Customer name & address
  • Customer email address
  • Customer phone number
  • Customer IT passwords, server settings etc.
  • Customer backups

In order to provide IT and Web Services to clients, customer data is kept electronically on secured and managed IT Systems.

As an IT company, we work with a number of external IT service providers- this is necessary to provide a broad range of IT and Web services to clients. Customer Data is shared with a number of external IT service providers (Microsoft, Google etc..) who provide services to Image ICT Solutions Limited, and directly to clients, allowing us meet our SLA obligations with clients.

External IT service providers’ privacy statements are available on request. Image ICT Solutions Limited makes every reasonable effort to assure external IT Service providers use all information in a manner consistent with this policy.

Disclosure to third parties

Image ICT Solutions Limited confirms customer data is not provided to any non-related third party companies. All customer data is stored within the EU and is not shared with any other company, organization, or individual (except where required for the provision of services to clients).

Staff training

Image ICT Solutions Limited has trained all staff on how to collect, manage, and protect customer data. Protecting customer data is not just a legal requirement but imperative to protect our customer’s business.

Payment receipt policy

Image ICT Solutions Limited takes payment from customers for services via visa card, stripe, and paypal. All payments are handled by Stripe and PayPal. Privacy policies from merchants are below:

Image ICT Solutions Limited does not keep credit card details on file.

Customer passwords

In order to provide IT and Web Services to clients, Image ICT Solutions Limited stores all customer passwords in an Encrypted Database that is not connected to the internet. Only staff directly involved in the managing of customer data has access to client data.

Image ICT Solutions Limited does not give customer passwords to third party companies.

Image ICT Solutions – internal security

As an IT company, Image ICT Solutions Limited takes IT and Network security very seriously. Where possible, we deploy Two Factor Authentication internally to protect customer data and applications storing customer data.

All staff laptops are encrypted with full disk encryption and all memory keys are encrypted.

Remote IT support

In order to provide remote IT support to clients, Image ICT Solutions Limited use a variety of remote access technologies. All remote access systems use 256 AES Encryption and two-factor authentication to ensure this is operated using Industry Standard Security.

Backup online service

Image ICT Solutions Limited provide an optional backup online service to clients. With this service, we backup critical customer data with the intent of securing and restoring this data in the event of data loss or data corruption.

All data is encrypted before leaving site and remains encrypted until such time as the customer needs their data restored. The encryption uses a unique Encryption key that the customer will be provided with upon setup.

All data is stored within the EU and access to data is restricted to qualified, trained engineers.

Under no circumstances does Image ICT Solutions Limited provide customer data to third parties for resale.

Data controller

All queries relating to data privacy should be address to- Data Controller, Image ICT Solutions Limited, Beamore Business Centre, Beamore Road, Drogheda,Co Meath, A92 WY26