Technical Helpdesk Support
Image IT’s Technical Helpdesk provides rapid IT Support to clients thus avoiding costly downtime and staff inactivity. Password changes, printing issues, internet issues, server issues, PC issues, backup restoration, email issues etc. can be resolve over the phone within minutes.
Your business can avail of rapid IT Support from our Engineers from 8.30am to 5.30pm Monday to Friday.
Our professional and experienced engineers provide advice and technical support on all aspects of network infrastructure including servers, PCs, Laptops, Firewall, Routers, Switches, Email etc. Image IT’s engineering team have full accreditation from Microsoft, Cisco and SonicWALL for supporting and maintaining network infrastructure and maintaining network security.
Image IT’s Technical Helpdesk supports and manages client’s Office 365 portal including Exchange Online, OneDrive, and Sharepoint. Our Technical Team also manages client’s antivirus, data backup, and resolve general day-to-day support issues.
A call logging system is used to monitor the status and history of all calls logged and clients can request a status update at any time.