Search
February 2026
Terms and Conditions of Image ICT Solutions Ltd trading as Image IT, Flo Web Design, and MOR Solutions.
Acceptable Use Policy (AUP) and Terms of Service (TOS) for Image ICT Solutions Ltd.
This document details Image ICT Solutions’ Acceptable Use Policy (AUP) and Terms of Service (TOS) for all customers availing of IT Services, computer hardware & software installation services, Backup Online Services, IT Support, Microsoft (Office) 365 Services, Web Design & Development Services, Shared Hosting Services, Dedicated VPS, Domain renewals and any other service provided by Image ICT Solutions. Additional specific terms relating to IT Support Services will be issued directly to clients.
All services provided by Image ICT Solutions are provide for a minimum duration of 12 months. In some cases, billing may be done monthly/ quarterly etc but the contract duration is always 12 months.
IT Support Services are provided on a rolling 12 month contract basis. Should clients wish to cancel services at the end of a 12 month rolling contract period, a minimum of 4 weeks’ notice must be provided before a new 12 month term commences.
Refunds will not be provided under any circumstances.
The customer will be billed for Services in advance and payment is required within 7 days following date of invoice. Where invoices are not paid within 7 days, Image IT is not responsible or liable for delivery of services.
All hardware/ software installed and/or configured by Image ICT Solutions will be inspected by Image IT technicians to ensure correct operation on completion of installation. A period of 1 week will be allowed for clients to test hardware/ software to their satisfaction. After this period, the hardware/ software is considered to have been correctly installed and, thus, it is then the responsibility of the customer to report all support requests to Image ICT Solutions, which will be resolved on a chargeable billing basis.
Image ICT Solutions offers 30 days warranty with all new websites. After 30 days, Image ICT Solutions can provide Web Support Servies on a chargeable basis.
OneDrive/ SharePoint folder permissions and user access is the responsibility of the customer. While Image ICT Solutions can provide technical assistance with setup/ configuration, it is the customers ongoing responsibility to ensure folder permissions and user access to folders is always correct.
Anti-virus- it is the responsibility of the customer to ensure all PCs/ laptops/ servers are running up-to-date anti-virus. Customers must confirm exact number of PCs/laptops/ servers at renewal date.
Regarding backup online services, Image IT is not responsible for the backup of any files or folders that exceed the Windows Maximum path and filename length of 256 characters
All services provided by Image ICT Solutions may be used for lawful purposes only. The storage, viewing, transmission of any information or data in breach of Irish law is prohibited including adult only content, copyrighted material, material protected by trade secrets, and any other material restricted (at the company’s sole discretion) by Image ICT Solutions. The client agrees to indemnify Image ICT Solutions from any claims resulting from the misuse of our service.
A fair usage policy applies to all shared hosting accounts, with a maximum inode capacity per account of 50,000. Hosting services should not to be used as a file store rather to store publicly accessible web content.
Customers are free to use scripts provided they do not affect the normal operation of Image ICT Solutions’ web servers. In the event a script affects normal server operation, Image ICT Solutions reserves the right to disable the account.
The installation of Proxy servers are prohibited.
Account Limits
The following limits are set for accounts on Business Plus Shared hosting servers:
- 1 CPU core
- 1GB RAM
- 50GB bandwidth
- Maximal percentage of CPU time: 50 %
- Maximal number of concurrent web-server requests: 20
- 50,000 inodes (files and directories)
Customer Email
Server POP3 & IMAP Email service is provided free of charge as part of Image ICT Solutions’ hosting service. Image ICT Solutions does not accept any liability for interruptions in mail flow or for loss of Emails under any circumstances. Image ICT Solutions can provide client-side IT support on a chargeable basis or under a support contract, but does provide any guarantees on POP3 and IMAP Email flow.
Website Plugins
Commercial Plugins – depending on client requirements, specific plugins may be required. These plugins are renewed on a yearly basis and will be invoiced to the client.
Cookie Management System: Image ICT Solutions recommend installing a cookie plug-in on your website.
Compliance or otherwise with GDPR and Privacy legislation relating to websites is the sole responsibility of the client.
Customer Backup Service
Image ICT Solutions can offer clients Backup Online Services via Client Care Packages and is provided on a best endeavours basis. Image ICT Solutions does not accept any liability for data loss, data corruption, or data breaches.
Domain Transfer/ Registration/ Renewal
When requested by clients, Image ICT Solutions will initiate domain transfers, and register new domains on a best endeavours basis, and subject to domain availability. It is the client responsibility to authorise domain transfer requests. Furthermore, domains are only renewed on payment of client invoice. To ensure client domains are renewed, it is the customers responsibility to ensure domain invoices are paid in advance of domain renewal date. Image ICT Solutions is not liable for the non-renewal of domains after the renewal date has passed.
Client Care Web Support Service
As part of Client Care Services your website and it’s respective database are backed up nightly. We perform security checks daily on the website to make sure everything is in working order, and also provide monthly updates to the website Plugins and WordPress cores. In order to prevent downtime, third party plugins or plugins with known issues are excluded from updates. Plugin updates are subject to when plugins latest patches come out and are also subject to if they have been tested on your website’s current version of WordPress. Non critical core updates are not routinely pushed out to avoid unnecessary downtime.
Our Client care packages utilises Patchman. Patchman is a unique product that patches the underlying code vulnerability and blocks malicious action without the requirement to update the entire plugin/core installation. This can sometimes produce “not updated” results in plugins and reports. Site speed optimisation is provided via Litespeed Web Server and Caching within the parameters of the resources associated to your hosting plan
Withdrawal of Service
Image ICT Solutions’ reserves the right to refuse or cancel service. Accounts cancelled due to policy violations will not be refunded.
Spamming
You must not use Image ICT Solutions’ servers or services for spamming and/ or for mass email messages.
Cancellations / Refund Policy
You may cancel your account at any time before your next billing date and you will not be billed for the next billable period. However, if notice to cancel is not provided before your next renewable date, an automatic 12 month renewal agreement applies. No refunds will be given.
Data Privacy Statement
Image ICT Solutions understands and recognizes its obligations under GDPR. Data collected by Image ICT Solutions is done so for the sole purpose of providing services to clients. The following Customer Data is recorded – customer name, customer email address, company address, phone number, credit/debit card details, website content including ecommerce sites, brochure sites.
Image ICT Solutions offer a website backup online service to clients via Client Care Services. All data is stored and backed up to Image ICT Solutions’ servers and / or partner companies for the sole purpose of restoring data at the request of customers.
Image ICT Solutions confirms customer data is not provided to any third party companies. All customer data is kept within the EU and is not shared with any other company, organization, or individual.
Customers are entitled to request a copy of data kept electronically by Image ICT Solutions. All queries relating to data privacy should be address to- Data Controller, Image ICT Solutions Ltd, Unit 2, Beamore Business Centre, Drogheda, Co Meath.
Copyright
All rights in the design, code, text, graphics, and other content on websites, applications, and portals created by Image ICT Solutions belong exclusively to Image ICT Solutions. No part of these works may be copied or reproduced without express written permission from Image ICT Solutions. Image ICT Solutions and its subcontractors may, however, display graphics and other web design elements as examples of their work in their portfolios.
Loss or Damage
Image ICT Solutions is not responsible for any loss or damage, whether direct or indirect, arising from services provided by Image ICT Solutions and/ or services provided by 3rd party companies, except where the law does not allow such liability to be excluded.
Consequential loss or damage
Image ICT Solutions is not liable for any consequential, indirect, or special loss or damage arising from the provision of IT Services and/ or Website Services (hosting/domain renewal/VPS), and/ or 3rd party services including backup online services. This includes, without limitation, loss of profit, business, revenue, goodwill, or anticipated savings.
Service delay
Image ICT Solutions shall not be liable for any damages caused by delay in delivering or furnishing any services nor liable for any negligence.
3rd Party Products & Services
Image ICT Solutions resells products and services from 3rd party companies incluidng Microsoft 365, Backup Online Services, Security Services, Hardware & Software, Website Hosting, dedicated VPS etc – under no circumstances is Image ICT Solutions responsible/ liable/ negliable for the delivery of services supplied by 3rd party companies.
Service results
Image ICT Solutions does not guarantee results but merely agrees to use reasonable diligence in attempting to accomplish its obligations and shall be entitled to payment on that basis.
Reseller Hosting
If you provide hosting to others, you are responsible for ensuring your clients follow all laws and our policies. If you cancel your reseller account, we are not responsible for continuing hosting for your clients.
Communications
All communications between Image ICT Solutions and you are private and should not be shared with others.
Indemnification
You agree to protect and cover Image ICT Solutions if your actions violate the law or our policies and result in claims, damages, or legal costs against us.
Compliance and Policy Updates
Failing to follow our terms may result in immediate account deactivation.
Image ICT Solutions may update these policies at any time without notice.